❓ Help Centre
vs78 Frequently Asked Questions
From opening an account to claiming bonuses — find answers to all your questions about vs78 in one place.
Whether you are new to vs78 or a long-time player, this FAQ page has been put together to give you the right answer to every question. Here you will find easy-to-follow guides on opening an account, depositing money via bKash or Nagad, using bonuses, understanding cricket betting and building responsible gaming habits. If you cannot find the answer to your question, our 24/7 live chat support team is always ready to help.
Account and Registration
Deposits and Withdrawals
Games and How to Play
Bonuses and Promotions
Security and Responsible Gaming
To open an account at vs78, you need an active mobile number and a valid email address. You will need to provide your name, date of birth and a password in the registration form. Please note that vs78 is only for those aged 21 and above. Registering with accurate information will prevent any issues with withdrawals later. The whole process takes just a few minutes.
No, only one vs78 account is allowed per person. If the same person creates multiple accounts, they may be suspended and any associated bonuses may be cancelled. Enjoy all the benefits with a single account. If you run into any issues, contact us directly via live chat.
Click the "Forgot Password?" option on the login page. You can reset your password using your registered mobile number or email. A verification code will be sent to your phone, which you can use to set a new password. The process is quick and easy. If you have trouble, contact us via 24/7 live chat.
Account verification is carried out at vs78 to ensure a safe and transparent environment. Identity verification may be required before withdrawals — simply submit a copy of your national ID card or passport. This process protects your account from unauthorised access and ensures faster withdrawals. Verification is generally completed quickly.
Yes, vs78 is fully mobile-friendly. You can easily log in via vs78 Login from the browser on any Android or iOS device. The site displays well on mobile screens and all features work correctly. No separate app download is needed.
Funds deposited from bKash to vs78 are generally added to your account instantly. Occasionally it may take a few minutes due to network issues. Use the correct account number and reference code when making a deposit. If there is any problem, contact live chat with your transaction ID. The minimum deposit amount is ৳500.
vs78 currently supports four popular Bangladeshi mobile banking methods: bKash, Nagad, Rocket and Upay. These methods are widely used and trusted in Bangladesh. The minimum deposit amount for each method is ৳500 and the minimum withdrawal amount is ৳1,000.
Withdrawals from vs78 to Nagad are generally completed within 1 hour. Withdrawals are even faster when account verification is complete and the correct details are provided. Additional verification may be required for large withdrawal amounts. The minimum withdrawal amount is ৳1,000.
vs78 itself does not charge any additional processing fees. However, your mobile banking provider (bKash, Nagad, Rocket or Upay) may apply their own charges — check the relevant provider's app or website for details. vs78 is always committed to fair and transparent transactions.
Once a withdrawal request has been submitted, it may be possible to cancel it by notifying the support team via live chat before processing begins. However, cancellation is generally not possible once processing has started. Contact 24/7 live chat for prompt assistance.
The minimum deposit amount at vs78 for all payment methods including Rocket is ৳500. The minimum amount for withdrawals is ৳1,000. These limits are set to ensure that every player can transact conveniently.
Go to the vs78 Cricket Betting section to see the list of BPL matches. Choose your preferred match and market (match winner, toss, top run scorer, etc.), enter your bet amount, and confirm the bet slip. Live betting is also available during matches. Make sure you have enough balance in your account before placing bets.
RTP (Return to Player) is the mathematical average of what percentage of total bets a slot game returns as winnings over the long term. For example, in a high-RTP game, players receive more back on average over time. However, RTP is a long-term statistic — the result of each spin is random and independent of previous results. vs78 ensures fair play.
vs78 Casino offers Live Baccarat, Live Roulette, Live Blackjack, Live Dragon-Tiger, and many more live table games. Games from world-class providers like Ezugi and Evolution Gaming are available. You get the experience of playing directly with a real dealer. Live games can also be enjoyed from mobile.
Yes, you can bet at vs78 on T20 matches, ICC tournaments, IPL and international cricket events. The cricket section lists all upcoming matches and various betting markets. There is also the opportunity to bet on Bangladesh Tigers matches. Check the cricket section regularly for updated odds and live betting features.
All games at vs78 are operated through recognised game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Ezugi and Evolution Gaming. These providers ensure fair play through independent audits. Random Number Generator (RNG) technology is used, making every outcome completely random. vs78 believes in fair play and transparency.
When you open a new account at vs78 and make your first deposit, you will receive a 120% welcome bonus, up to a maximum of ৳10,000. For example, if you deposit ৳5,000, you will get an extra ৳6,000 as a bonus. The bonus is added to your account automatically — no separate code is needed. A 20x wagering requirement must be met to use the bonus.
A 20x wagering requirement means you must place bets totalling 20 times the bonus amount before you can withdraw it. Example: if you receive a ৳6,000 bonus, you must place a total of ৳120,000 in bets before withdrawal. This condition is fulfilled as you play games. For more details, see the Terms & Conditions.
vs78 has three VIP levels: Bronze (weekly cashback up to 0.4%), Silver (weekly cashback up to 0.8%), and Gold (weekly cashback up to 1.2%). You can advance to a higher level through regular gaming activity. Each level comes with special benefits and exclusive offers.
Bonus funds can be used in most slots and casino games. However, bonus contribution may differ for some games or betting markets. For accurate information, read the Bonus Terms & Conditions or ask via live chat. Bonus balance and real balance are always shown separately.
As part of the VIP program, vs78 provides weekly cashback. A fixed portion of your net losses for the week is added to your account as cashback. The cashback rate increases as you move from Bronze to Gold level. Cashback is generally paid at the start of each week.
Yes, vs78 uses SSL encryption technology to keep all your personal and financial information secure. Your information is not sold or shared with third parties. Read our Privacy Policy for more details. Ensuring a safe gaming environment is vs78's top priority.
vs78 is for those aged 21 and above only. Age is verified at the time of account registration. Protecting minors from gambling is our responsibility. Use a strong password and keep your device locked so that underage members of your household cannot access the account.
vs78 offers self-exclusion and deposit limit features. If you feel you are losing control over your gaming, you can contact us via live chat or email to temporarily suspend your account. The Responsible Gaming page has a detailed guide and helpful links. Gaming is for entertainment — not addiction.
vs78 offers 24/7 live chat support in Bengali. For any issue — deposits, withdrawals, bonuses, or technical problems — click the live chat button at the bottom right of the site. You can also contact us by email: [email protected]. There is no phone or WhatsApp number, but you can get quick help via live chat.
Signs of gaming addiction include: repeatedly playing to recover losses, neglecting family and work, spending beyond your budget, and feeling restless when not gaming. If you notice these signs, take a break and talk to someone you trust. You can seek help through vs78 live chat. Visit the Responsible Gaming page for more details.
Yes, your vs78 account can be permanently closed if you wish. Submit a request via live chat or email ([email protected]). Before closing, make sure any balance in the account has been withdrawn. As part of responsible gaming, vs78 respects this decision and keeps the process straightforward.
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