vs78 Privacy Policy —
Your Data Is Our Responsibility
At vs78, your personal information is protected with the highest level of security. We transparently explain what data is collected and how it is kept safe.
vs78 is a trusted online gaming and sports betting platform in Bangladesh. We take the privacy of our users very seriously. This Privacy Policy will explain in detail what types of personal information vs78 collects, for what purposes, how it is stored, and under what circumstances it may be shared with third parties.
By using our website or services, you are considered to have given your consent to this Privacy Policy. You are requested to read this policy, and if you have any questions, please contact us directly.
What Information We Collect
For account registration, service operation, and security purposes at vs78, we collect the following types of information:
1.1 Information You Provide Directly
- Identity Information: Full name, date of birth, national ID number (where applicable).
- Contact Information: Email address, mobile number.
- Account Information: Username, password (stored in encrypted form).
- Financial Information: bKash, Nagad, Rocket, or Upay numbers used for deposit and withdrawal transactions.
- Identity Verification Documents: National ID card or passport details where applicable.
1.2 Automatically Collected Information
- Device Information: IP address, browser type, operating system, device ID.
- Usage Information: Page visits, session duration, game history, betting activity.
- Cookies and Tracking Technologies: Cookies are used for session management and to improve the user experience.
- Log Files: Server logs containing records of login times, transaction times, and activity.
1.3 Information Received from Third Parties
- Verification-related information received through identity verification service providers.
- Transaction confirmation information received through payment processors.
- Risk assessment information received from fraud prevention services.
Purpose of Using Your Information
vs78 uses collected information only for lawful and specific purposes. The main purposes for which we use your information are described below:
- Account Creation and Management: Completing the registration process for new users and ensuring secure access to existing accounts.
- Service Delivery: Managing gaming services, betting features, bonus distribution, and customer support.
- Financial Transaction Processing: Safely completing deposits and withdrawals.
- Identity Verification: Confirming age (21+) and complying with anti-money laundering (AML) regulations.
- Security and Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
- Customer Service: Providing support via live chat, email, and other channels.
- Communications: Sending important updates, promotional offers, and service-related information (only with your consent).
- Legal Compliance: Following applicable laws and regulatory guidelines.
- Platform Improvement: Analyzing user experience and improving service quality.
- Responsible Gaming: Identifying problematic gaming behavior and taking protective measures.
Data Storage and Security
vs78 uses industry-standard technologies and practices to keep your personal information secure. Our security measures include:
3.1 Technical Security
- SSL/TLS Encryption: Our entire platform is secured with SSL encryption, keeping all data transmitted between you and our servers safe.
- Data Encryption: Sensitive information (passwords, financial data) remains encrypted even when stored.
- Firewall and Access Controls: Strict network security measures are maintained to prevent unauthorized access.
- Regular Security Audits: Regular audits and penetration testing are conducted to identify system vulnerabilities.
3.2 Organizational Security
- Only authorized staff can access personal information on a need-to-know basis.
- All staff receive training on data protection.
- Regular internal reviews of data processing activities are conducted.
3.3 Data Retention Period
vs78 retains data for the period necessary to provide services and as required by legal obligations. Even after an account is closed, certain data may be retained for a defined period due to legal requirements.
Information Sharing and Disclosure
vs78 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be disclosed in a limited manner in the following circumstances:
4.1 Service Provider Partners
We work with trusted third parties to operate the platform, such as:
- Payment processing services (providers such as bKash, Nagad, Rocket, Upay).
- Identity verification and KYC service providers.
- Game software providers (companies such as Pragmatic Play, Spribe, JILI).
- Cloud hosting and technology service providers.
- Fraud prevention and cybersecurity service providers.
All these partners operate under strict confidentiality agreements and receive only the information necessary to provide their specific services.
4.2 Legal Obligations
We may be legally required to disclose information in response to court orders, requests from regulatory authorities, or applicable laws. In such cases, only the minimum necessary information is disclosed.
4.3 Anti-Money Laundering and Fraud Prevention
If suspicious financial activity is detected, the relevant authorities may be notified as part of our legal obligations.
4.4 Business Transfers
If vs78 undergoes a merger, acquisition, or restructuring, user information may be transferred as part of the business assets. Users will be notified in advance in such cases.
Cookies and Tracking Technologies
vs78 uses cookies and similar technologies. These help our platform operate correctly and improve your experience.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and security. Disabling these may cause the platform to not function properly.
- Functionality Cookies: Used to remember your preferences (language, settings).
- Analytics Cookies: Used to understand user behavior, which helps improve our services.
5.2 Cookie Controls
You can manage cookies through your browser settings. However, disabling certain cookies may cause specific platform features to not work properly.
Your Rights
As a vs78 user, you have the following rights regarding your own personal information:
6.1 Right to Access
You can find out what information we hold about you and how it is being used. We will provide this information upon request.
6.2 Right to Rectification
If any information we hold about you is incorrect or incomplete, you can request that it be corrected.
6.3 Right to Erasure
In certain circumstances, you can request that your data be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes.
6.4 Right to Object to Processing
You can contact us at any time to stop receiving marketing messages or to object to specific processing activities.
6.5 Right to Data Portability
You can request the information we hold about you in a structured and readable format.
Protection of Minors
vs78 strictly does not provide services to anyone under the age of 21. Our platform is for adults (21+) only. We verify age during the registration process, and accounts belonging to minors are closed immediately.
If you believe your child or a dependent minor is using our platform, please notify our support team immediately. We will take swift action and delete all associated data.
International Data Transfers
vs78 primarily serves the Bangladesh market. However, some of our technology partners may be located in other countries. For such transfers, we ensure that:
- The recipient country provides adequate data protection.
- Data protection standards are specified in the transfer agreements.
- Only the minimum necessary data is transferred.
Policy Changes
vs78 may update this Privacy Policy from time to time. For significant changes, we will take the following steps:
- The updated policy will be published on the website.
- The "Last Updated" date at the top of the page will be changed.
- Users may be notified by email for significant changes.
Continuing to use our platform after an update means you are considered to have agreed to the revised policy. We therefore ask that you review this page regularly.
Complaints and Legal Remedies
If you believe your personal information has been processed in violation of this policy, the following options are available to you:
- First, contact our support team directly — we will make every effort to help.
- If not satisfied, you may file a complaint with the relevant data protection authority.
- You may seek a remedy through the courts in accordance with applicable law.
We take all complaints seriously and try to resolve them within a reasonable timeframe.
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact our team: